How to Best Operate a Laundromat
Running a Laundromat is simple, but creating or maintaining a successful laundromat takes hard work. An owner does not need to be in the laundromat every day, but they must understand their customers, equipment and competition.
Below is a very basic list of responsibilities a store owner can expect when operating a laundromat:
Collect the Store
For coin stores, this will generally take place twice weekly.
For card operated stores, this can take place less frequently, if desired by the owner.
Stock Vending Machines
Stocking of vending machines is normally done once weekly and can be supplemented by employees after the owner collects the money from the machines.
Audit Wash n' Fold Stations
This is a general audit that runs concurrently with the collection of the store. It consists of checking wash n' fold claim tickets and counting wash n' fold income.
Managing and Directing Day-to-Day Employee Issues
- An owner will need to set schedules of attendants, as well as assist in hiring, firing, and training.
- Handling Customer Complaints
Attendants should be trained to handle most complaints, but an owner may need to address some customer problems.
- Implementing Promotions
Promotions can play a major role in the success of a laundry. This can be as simple as having flyers printed and making sure the attendants pass them out, to more intricate marketing strategies.
Keep the Equipment in Working Order
Keeping the laundry equipment in working condition is crucial to the continued success of a laundry. Work with your local service technician to make sure proper repairs and equipment maintenance are being completed.
Get to know your competition. Know their strengths, weaknesses, pricing, and promotion strategies.
More articles on how to best operate your laundromat:
How to Use Technology to Improve Operations of Your Laundromat
Blueprint for Self-Service Laundry Success - Part 1
Blueprint for Self-Service Laundry Success - Part 2
Blueprint for Self-Service Laundry Success - Part 3
The Vitality of Vending - Part 1
The Vitality of Vending - Part 2
Going "Practically" Green